Resort Johanka as, company ID number 281 29 504, with registered office at Johanka 28, 394 70 Kamenice nad Lipou, legal entity entered in the commercial register kept by the Regional Court in České Budějovice, section B, insert 1944 (hereinafter also referred to as “GTC“).

1. „Service Provider“ or „Provider“ is the commercial corporation Resort Johanka as, Company ID 281 29 504, with its registered office at Johanka 28, 394 70 Kamenice nad Lipou, a legal entity entered in the commercial register kept by the Regional Court in České Budějovice, Section B, Insert 1944.
2. „Guest“ is a natural or legal person or group of persons who is interested in the provision of services provided by the Service Provider.
3. „Intermediary“ is a third party through which the Service Provider can offer its services to Guests.
4. „Accommodation Contract“ is a contract concluded between the Guest and the Service Provider at the time of payment of the advance invoice, invoice or other tax document by the Guest in a proper and timely manner, i.e. within the due date, the subject of which is the provision of services to the Guest by the Provider services.
5. „service price list“ is a document issued by the Service Provider, setting binding prices for the services provided.
6. „accommodation rules“ is a document issued by the Service Provider, which is binding for the Guests.
7. „hotel“ refers to the premises of the Service Provider, which the Service Provider uses to provide services to the Guests, i.e. primarily accommodation, meals and wellness.

1. The General Terms and Conditions govern the use of accommodation facilities, i.e. the Service Provider's hotel and the services provided by it.
2. Special and individual terms and conditions are not part of the published General Terms and Conditions, but do not exclude the conclusion of special agreements with travel agencies and other entities in individual cases with different conditions corresponding to the given type of business.
3. The GTC apply to all Accommodation Contracts concluded between the Service Provider on the one hand and third parties, i.e. Guests on the other hand, and to all services provided by the Service Provider to Guests.

1. The services provided by the Service Provider are used by the Guest. In the event that the order is made by the Guest directly to the Service Provider, the contracting party is the Guest. The Service Provider and the Guest - if the conditions are met - jointly become the contracting parties.
2. If the order for services is submitted to the Service Provider on behalf of the Guest by a third party, i.e. the Intermediary, then the terms and conditions of accommodation are governed by the contract concluded between the Guest and the Intermediary and the relevant terms and conditions of the Intermediary and such terms and conditions take precedence over these GTC.

1. Accommodation of guests is carried out on the basis of an Accommodation Contract concluded in accordance with the provisions of § 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended by later regulations (hereinafter also referred to as the „Civil Code“), using these GTC in accordance with § 1751 Civil Code, on the basis of which the Service Provider provides the Guest with temporary accommodation for an agreed period in a facility designated for this purpose. The Guest undertakes to pay the Service Provider for the accommodation and the services associated with it within the period specified in the contract, of which the GTC are a part.
2. The rights and obligations of the contracting parties not expressly regulated by the Accommodation Contract are regulated by these GTC, the price list of the Service Provider's services and the accommodation rules. If the Accommodation Contract stipulates something different from the GTC, the GTC shall apply. provisions of the contract. In the event that the price list of the Service Provider or the accommodation rules stipulate otherwise, the GTC shall apply.
3. If the Guest fails to comply with the obligations arising from the Accommodation Contract and the Accommodation Rules or the price list of the Service Provider or otherwise violates good morals on the premises of the Service Provider, the Service Provider is entitled to terminate the Accommodation Contract before the expiry of the agreed period, and this without a notice period, if the Guest was notified of his/her misconduct by the Service Provider pursuant to the provisions of Section 2331 of the Civil Code.
4. The Guest is obliged, upon request by the Service Provider or its authorized employee, to present an identity card, travel document or other document for the purpose of recording the necessary identification data and other data of the Guest. In the event that the Guest refuses to present the requested document, the Provider may services; accommodation; refused and withdrawn from the contract.
5. The use of the Service Provider's hotel room for a purpose other than accommodation is expressly prohibited.
6. The Service Provider is authorized to reuse and provide another guest with a room that has become vacant before the expiration of the specified period for a fee.
7. The processing of personal data is governed by the effective by legal regulation and a separate document, which is available on the Provider's website.

1.  The Guest can make a reservation:
   1.  orally, via email or in writing, if the subject of the communication is a request for services provided by the Service Provider,
   2. via the online reservation form available on the Provider's website (www.resort-johanka.cz).
2. Procedure in case of using the online form:
   1. Before sending the reservation form, the guest is allowed to check and correct the entered data, in particular the dates of stay, number of persons, scope of agreed services, price, contact and billing data;
   2. the guest submits the reservation by clicking on the button “Book, Confirm with payment“;
   3. before confirming the reservation, the guest is invited to familiarize himself/herself with these The General Terms and Conditions and the principles of personal data protection; without confirmation of familiarization with these documents, the guest cannot make a reservation; The Guest will receive the General Terms and Conditions in a repeatedly viewable, permanently preserved form, as an attachment to the confirmation of the reservation.
3. Procedure in the event of another method of requesting the Provider's services:
   1. The Provider will send or otherwise provide the Guest with an offer containing the advance invoice or invoice or other tax document for the requested service and GTC;
   2. The Guest shall accept the sent offer by paying according to the relevant sent document.
4. The accommodation contract is concluded between the Service Provider and the Guest at the moment of payment of the advance invoice, invoice or other tax document by the Guest properly and on time, i.e. within the due date, at the moment at which the financial means are at the disposal of the Service Provider, i.e. in particular by crediting the Provider's bank account or by receiving cash from the Guest by the relevant employee of the Provider. Payment can be made online by bank transfer, by payment card through the payment gateway of the Provider's contractual partner or, in the case of a personal reservation, in cash or by payment card at the hotel reception.
5. The Service Provider is not obliged to ascertain or verify the origin and owner of the funds spent on the services provided by the Service Provider.
6. In the event that the advance invoice sent by the Service Provider to the Guest is not paid by the Guest within the due date, the Guest's accommodation reservation is automatically cancelled.
7. By concluding the Accommodation Agreement, i.e. by paying the advance invoice, invoice or other tax document, the Guest expresses his/her agreement with these GTC, which are an integral part of the Accommodation Agreement.

1. The Guest acknowledges that in the case of a contract for accommodation, catering, wellness, treatments or leisure services to be provided on a certain date or during a certain period, he/she, as a consumer, does not have the right to withdraw from the contract within 14 days pursuant to Section 1829 of the Civil Code, in accordance with Section 1837 letter j) of the Civil Code. This does not affect the cancellation conditions agreed in these GTC.
2. The Guest is entitled to terminate the Accommodation Agreement in writing. The contracting parties have agreed that in the event of termination of the Agreement by the Guest, the Guest is obliged to pay the Provider a cancellation fee in the cases listed below. The amount of the cancellation fee is determined depending on the ordered service, or category, according to the table below. The Service Provider is entitled to immediately charge the cancellation fee according to the table below in the event of cancellation of the ordered services by the Guest:
   

   Cat.	Name of the service provided by the Service Provider	Amount of cancellation fee in case of termination of the contract by the Guest (cancellation of stay)	Possibility of changing the date by the Guest
   AND	Individual standard accommodation (max. 2 rooms / 4 people) according to the price list (available at www.resort-johanka.cz, year-round accommodation with the exception of stays listed in categories II-VI)	cancellation 14 days before check-in/arrival: 0% of the total price of the ordered services	within 14 days before arrival yes
   		cancellation less than 14 days before arrival date: 100% of the total price of the ordered services	less than 14 days before arrival only by agreement, but this option is not claimable and a fee may be required for changing the date
   II	Year-round stays (max. 2 rooms / 4 people) Relaxing, Romantic, Exclusive, Recreational	cancellation 14 days before check-in/arrival: 0% of the total price of the ordered services	within 14 days before arrival yes
   		cancellation less than 14 days before arrival date: 100% of the total price of the ordered services	less than 14 days before arrival only by agreement, but this option is not claimable and a fee may be required for changing the date
   III	Holiday stays (max. 2 rooms / 4 people) Valentine's Day, Easter, May holidays, July holidays, St. Wenceslas Day, October 28, November 17, Advent, Christmas, Post-Christmas, New Year's Eve	the stay cannot be cancelled	within 30 days before arrival yes
   			less than 30 days before arrival only by agreement, but this option is not claimable and a fee may be required for changing the date
   IV	Discounted stays, non-refundable reservation (max. 2 rooms / 4 people)	the stay cannot be cancelled	only by agreement, but this option is not claimable and a fee may be required for changing the date
   IN	Group stays (3 or more rooms)	cancellation more than 60 days before the arrival date: 0% of the total price of the ordered services	within 60 days before arrival yes
   		cancellation 59-14 days before arrival date: 100% of the accommodation price	less than 60 days before arrival only by agreement, but this option is not claimable and a fee may be required for changing the date
   		cancellation less than 14 days before arrival date: 100% of the total price of the ordered services
   VI	Gift certificates and vouchers	cannot be cancelled, money is not refunded	Changing the reservation date depends on the category of stay.

3. If the Guest purchases a voucher from the Service Provider, it must be redeemed or used up within the validity period indicated on the voucher or voucher. The services provided to the Guest on the basis of a voucher or voucher are subject to the cancellation conditions corresponding to the ordered service according to the price list of services and the above cancellation conditions, with the proviso that it is only possible to change the date of stay, not to refund the money. The voucher or voucher can only be used once and cannot be exchanged for money.
4. For changing the date, the Provider is entitled to request a fee of 15% of the price of the service provided in the event of a change more than 14 days before the date of stay and 30% of the price of the service provided in the event of a change less than 14 days before the date of stay. Based on the change of date by the Guest, the Service Provider is entitled to unilaterally offset the fee for changing the date against the price paid for the services provided by the Service Provider.
5. If the Guest fails to arrive on time for any of the procedures or services that are part of the ordered service provided by the Service Provider, the Guest is not entitled to this procedure or service and loses the right to compensation as well as any financial compensation.
6. The price for all accommodation services is always paid by the Guest in advance, but no later than upon arrival at the hotel.
7. The valid prices stated in the Price List are final and include all statutory taxes, fees and levies except for the local fee. In the event of a change in tax rates, fees and levies that were not previously known to the contracting parties, the Service Provider reserves the right to adjust the prices accordingly.
8. In the event of circumstances that prevent the Provider from providing the Guest with the agreed accommodation and/or service, and if it is possible, given the situation, to provide the Guest with other accommodation and/or a substitute service in the same scope and quality as or at least close to the originally ordered accommodation and/or service, or to provide the same accommodation and/or service on an alternative date, the Provider is entitled and obliged to make appropriate changes. In such a case, the Provider is obliged to inform the Guest without undue delay about the conditions of this change and propose this change to the Guest. In the event of disagreement with the change so notified, the Guest is entitled to cancel the use of the accommodation and/or service and withdraw from the contract in writing within 5 days of the notification of the change. In such a case, the Guest is entitled to be provided with an appropriate voucher for the unused accommodation and/or service.
9. The Provider is not liable for changes caused by force majeure, decisions of public authorities, the occurrence of extraordinary circumstances or events that the Provider could not have foreseen or which could not have been prevented even after exerting all reasonable efforts.
10. If the Provider cannot provide the Guest with the agreed accommodation or services due to a reason on the Provider's part or due to an extraordinary unforeseen and insurmountable obstacle, the Guest will be offered a preferential change of date, alternative service or voucher of the corresponding value. Acceptance of a voucher or alternative date is voluntary, unless otherwise provided by law or the contracting parties expressly agree otherwise. If the Guest does not accept an alternative solution, his claims will be settled in accordance with legal regulations.

11. If the Guest is entitled to a refund of the amount paid (or part thereof) in accordance with these Terms and Conditions, the Operator undertakes to refund this amount without undue delay, no later than 14 days from the delivery of the notice of withdrawal from the contract, by bank transfer to the bank account specified by the Guest, or to the account from which the payment was made, unless otherwise agreed.

1. The Service Provider's liability applies only to damages that are demonstrably caused by the Service Provider. The Service Provider is not liable for damages caused by another person or by force, except for damages for which it is liable pursuant to the provisions defined below or otherwise pursuant to mandatory provisions of the Civil Code.
2. The Service Provider's liability for damages to deferred items is governed by the provisions of § 2945 and seq. of the Civil Code. The claim shall lapse if the Guest does not immediately notify the Service Provider of the loss, destruction or damage to the brought item upon learning of it.
3. The Service Provider's liability for damage to the brought items is limited to 100 times the price of accommodation for one day. Otherwise, the provisions of § 2946 et seq. of the Civil Code shall apply. The Service Provider shall also be liable for other damage caused by by intentional or grossly negligent breach of his/her duties; and this applies equally to his/her legal representatives, employees or persons authorized by them. Claims for compensation beyond this scope are excluded.
4. Any property forgotten in the hotel by the Guest will be returned to him/her only at his/her request, at the Guest's expense and risk. The Service Provider stores forgotten items for 1 month and then the Service Provider reserves the right to destroy these items.
5. Information about out-of-court dispute resolution - the entity responsible for out-of-court dispute resolution (ADR) between the operator and the client arising from the provision of accommodation and related services (consumer disputes) is, according to Section 20e, letter d) of Act No. 634/1992 Coll., on Consumer Protection, as amended by later regulations of the Czech Commercial Code. inspection, with its registered office at Štěp´nská; 567/15, 120 00 Prague 2, IČ 000 20 869, internet address: http://www.coi.cz/ or another entity authorized by the Ministry of Industry and Trade.
6. If the Guest is provided with a parking space in the spaces designated for parking; no contract for custody or any similar arrangement shall arise; and the sole contractual obligation of the Service Provider in this regard is the allowing the Guest to temporarily use the given parking space on a loan, or lease, basis for the duration of the Guest's stay. The price of parking is determined by a separate price list issued by the Service Provider. The Service Provider is not liable for the loss or damage of a vehicle parked or moving in the spaces designated for parking, for the loss or damage of its contents and for damage caused by persons and animals in the parking area, and is not responsible for damage caused by force majeure or vandalism. The Service Provider is not responsible for damage caused exclusively by other Guests or other third parties.

1. The Service Provider is not responsible for the valuables of the Guests in the rooms (money, jewelry, securities, credit cards, computers, tablets, cameras, etc.), if they are not stored in the safe. The Guest is obliged to store money, jewelry, securities, credit cards, computers, tablets, cameras, etc. worth up to 10,000 CZK in the safe in the hotel room. Valuables with a value exceeding 10,000 CZK are must be stored in the hotel safe, otherwise the Service Provider is not responsible for their loss.
2. If the Guest requests, the Service Provider may take over for safekeeping money, jewelry or other valuables. The Service Provider is entitled to refuse to take over for safekeeping if it concerns dangerous things or things whose value and scope are disproportionate to the accommodation facility. This applies in particular to money or things (jewelry and other valuables) whose value exceeds CZK 50,000. The Service Provider requires that the items were handed over for safekeeping in a closed or sealed safe. The guest requests the hotel to take over the items for safekeeping through the reception staff.
3. In the event of loss, the guest shall immediately contact the reception, which shall arrange for the police to be called.
4. The hotel shall not be liable for the loss of valuables not placed in safes or not handed over to an authorized hotel employee.
5. Any loss or damage incurred by the guest shall be borne by the hotel. Any loss, destruction or damage must be reported by the Guest immediately after becoming aware of it. The claim for this liability shall lapse if the Guest fails to notify the Service Provider of the loss, destruction or damage without undue delay and no later than 5 days after becoming aware of the damage.
6. The damage will not be reimbursed if the damage was caused by the Guest or by persons who caused it. accompanied by.

1. The Guest is obliged to familiarize himself with the safety rules and evacuation plan of the hotel.
2. During his stay, the Guest shall act in such a way as not to cause undue harm to the freedom, life, health or property of others.
3. If the Guest causes damage to the property of the Service Provider by his actions, he is obliged to pay this damage to the Service Provider before his departure from hotel.

1. If it turns out that the services of the Service Provider have defects and shortcomings, the Service Provider will take steps to eliminate them as soon as it learns about them, or in response to an immediate complaint / complaint from the Guests. The Guest is obliged to develop reasonable cooperation with the aim of eliminating the defect and thus minimizing potential problems. Furthermore, the Guest is obliged to prevent problems and notify the Service Provider in a timely manner of the possibility of a problem of extraordinary importance.
2. Rights from a defective The Guest is entitled to make a complaint at the hotel reception, or in writing to the e-mail address info@resort-johanka.cz or to the Provider's address. The Provider prefers to make a complaint through the hotel reception due to the possibility of immediate resolution of the complaint. The reception employee is obliged to fill out a complaint form with the Guest, where the detected defect, the required method of its resolution and the Guest's details will be recorded. The Guest is obliged to provide similar information in the event of other method of complaint. The guest is also obliged, if possible, to prove the complaint, for example with photographs or in another suitable way. The guest will be confirmed that the complaint has been received.
3. Methods of resolving the complaint:
   1. partially or completely justified complaint - free removal of the defect or, if possible, provision of a replacement service or goods at another time;
   2. if the complaint cannot be resolved in the manner specified in the previous paragraph, the Provider will provide an appropriate discount from the price of the advertised services or accommodation;
   3. The Guest is informed about the unfoundedness, as well as the method of handling the complaint, via the contact details provided.
4. The complaint must be made immediately after discovering the defect, but no later than 6 months from the end of the stay based on the contract.
5. The complaint will usually be handled immediately or within 5 working days, no later than but within 30 days of its reporting.
6. The Guest is obliged to allow the Provider access to the premises in which he is accommodated for the purpose of investigating and resolving the complaint. The Guest is also obliged to provide cooperation for the purpose of resolving the complaint, if necessary

1. The service provider offers free Internet connection to the Guests via WIFI. When using the WIFI network, each user is obliged to comply with all applicable legal regulations, in particular to avoid violating copyright regulations, illegally sharing or downloading works of art, overloading the WiFi network, performing any activities that cause the transmission or dissemination of computer viruses, sending unsolicited messages (spam), distributing paid messages, as well as performing other activities that are in violation of relevant legal regulations.
2. The service provider does not require any password. It is prohibited downloading music, movies, games, torrents, porn and warez material, sending spam, illegal behavior and offers, compromising other network users.
3. In the event that the Guest cannot connect due to a weak or no signal, this is not a reason to find a fault in the network. The functionality of the service in uncovered areas of the hotel cannot be guaranteed in any way. to negotiate. Since the WiFi band is public and anyone can use it, it is necessary to take into account the possibility of congestion or occasional interference in the frequency band. Any outages or temporary reduction in signal quality cannot be resolved by the Service Provider and cannot be the subject of any discounts on accommodation or other services.

1. In the event that the Guest loses the keys or the room chip or the towel that were provided to him by the Service Provider, the Service Provider is entitled to compensation for this loss caused by the Guest, in the amount of 1,000 CZK in the event of loss of the key or chip and 500 CZK in the event of loss of the towel.
2. In the event of violation of the prohibitions, the The Service Provider has the right to demand compensation from the Guest in the amount of CZK 2,000 for special cleaning work and possibly for lost profit due to the inability to rent the room. This amount may be increased if the Service Provider proves the excess.
3. Breakfast is only allowed in the premises designated for this purpose. Breakfast is taken from the room in the specified areas and in parts is prohibited, in case of non-compliance with the above, an additional amount of 200,- CZK will be charged.
4. The guest is in particular obliged to:
   1. get acquainted with the accommodation rules and comply with them;
   2. pay the price for accommodation according to the valid price list and the sent document;
   3. properly use the areas intended for accommodation, maintain order and cleanliness in all areas designated for accommodation, especially observe the smoking ban in all areas of the hotel, both common areas and individual rooms (except for designated areas);
   4. not to bring and consume your own food and drinks in public areas of the hotel;
   5. not to use your own appliances in the hotel, except for chargers for mobile phones, tablets, laptops and wearables;
   6. not to prepare food in the rooms, with the exception of preparing hot drinks using the Service Provider's equipment designated for this purpose;
   7. to protect the hotel's equipment against damage and immediately report any damage to the equipment to the Provider's employee;
   8. not to violate the rules of nightly peace;
   9. in the case of accommodation with minor children, to ensure supervision over them adults throughout the entire stay at the hotel;
   10. not to bring weapons, ammunition, explosives, and other narcotics and psychotropic substances, poisons and similar substances into the hotel premises, unless these are prescribed by an authorized person to the Guest for health reasons;
   11. not to use open fire in the hotel premises.
5. Goods in the minibar are not included in the price of accommodation, the price The Guest is obliged to pay for the consumed goods at the hotel reception.
6. Pets are not allowed in the hotel, except for assistance animals and those whose stay the Provider has granted consent to.
7. If the Service Provider grants consent for the stay of a pet, this will be on the condition that the animal is under the constant supervision of the Guest, that it does not suffer from any disease and does not pose any other danger to the hotel guests or the hotel staff. Watering Pets are not allowed in the areas designated for eating or relaxing. The guest is fully responsible for any damage caused by the pet.
8. The rules for entering and leaving the accommodation (check-in, check-out) are listed on the Provider's website.
9. Extension of the stay is possible in the event of availability and subject to payment of the corresponding price.

1. The costs incurred by the Guest when using remote communication means in connection with the conclusion of the contract (costs of Internet connection, costs of telephone calls) shall be borne by the Guest.
2. In the event that there was an obvious technical error on the part of the Provider when indicating the price of services on its website, in the price list of services or during the ordering process, the Provider is not obliged to provide the Guest with services for this completely incorrect price. an obviously incorrect price even if the Guest has been sent a confirmation of the reservation of services according to these terms and conditions. The Provider informs the Guest of the error without undue delay and sends the Guest an amended offer to his/her e-mail address. The amended offer is considered a new draft contract and the contract is concluded in such a case by paying the new price by the Guest. The same applies in the event of an error in the availability, term or scope of services.

1. The Service Provider welcomes all Guest suggestions for improving hotel operations.
2. Legal relations as well as other matters not expressly regulated by these GTC are governed by the applicable legal regulations of the Czech Republic and further by other internal regulations of the hotel.
3. Amendments and supplements to the Accommodation Agreement or the GTC must be be made in writing. Unilateral changes or additions by the Guest are ineffective.
4. The GTC are valid and effective from 26.05.2026

In Johanka, on 15.05.2026

Ing. Petr Tůma
Chairman of the Board of Directors